Many organisations talk about the benefits of diversity management in terms of better working conditions, improved productivity and increased profits – but few have actually collected data to prove the point. Swiss multinational banking giant Credit Suisse has tried to measure the impact of diversity on profits by examining the mix of employees, working conditions…
The Art of Communication is the Key to Managing Diversity Effectively
Have you ever heard that saying? If so, how do you really put it into practice? Have you ever wondered why others understand what you are saying straightaway and why you need to explain the same thing to colleagues and maybe customers two and three times over? Well if you want to know how to…
Women executives are going by the board
It’s more than two years since Lord Davies of Abersoch published his damning research ‘Women on Boards’ that showed just how poorly are represented in the corridors of power. The problem with suggesting quotas to fill for appointing women to the boards of major companies is fine – if you have a queue of suitably…
The Value in Good Customer Service
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